Shipping & Returns
At Man Yuk Limited , we are committed to ensuring your satisfaction with every pair of our premium men's dress shoes. We understand that purchasing footwear online requires trust, and we strive to make your shopping experience as seamless and secure as possible. Please review our detailed shipping and returns policy below.
Returns & Exchanges
14-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us within 14 calendar days from the date you received your shipment for a full refund.
To be eligible for a return, the following conditions must be met:
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Items must be unworn, undamaged, and in the same condition that you received them.
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All shoes must be returned in their original, undamaged shoe box. Please place this box inside a protective shipping box to avoid damage or marks to the product packaging.
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All original tags and accessories must be included.
Return Shipping Costs
Please note that the customer is responsible for paying the return shipping costs for change-of-mind returns. These costs are non-refundable.
How to Initiate a Return (The Refund Process)
To ensure your return is processed smoothly, please follow these steps:
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Contact Us: Within your 14-day window, email us at [email protected] with your order number and the reason for your return.
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Receive Confirmation: Our customer service team will respond with a Return Merchandise Authorization (RMA) number and confirm the return instructions.
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Ship the Item: Securely pack the shoes in the original box, then inside a shipping carton. Clearly write your RMA number on the outside of the box. Ship the package to the following address:
Man Yuk Limited Returns Department
16/F, Infinitus Plaza, 199 Des Voeux Road Central, Sheung Wan -
Provide Tracking: For your protection, we recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit. Please email us the tracking number at [email protected] .
Refunds & Processing Time
Once your return is delivered to our returns department at 16/F, Infinitus Plaza, 199 Des Voeux Road Central, Sheung Wan , please allow up to 7-10 business days for our team to inspect the item and process your refund. You will be notified via email once the refund has been issued.
Refund Timing to Your Account
The time it takes for the funds to appear in your account depends on your financial institution and payment method.
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General Refunds: Refunds for orders paid by credit card or other standard methods will be processed by us within 14 days of receiving the return. However, it may take additional time for your bank or credit card company to post the funds to your account.
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PayPal Refunds: For orders paid via PayPal, your refund will be initiated within 14 days of us receiving the returned item. Important Legal Note: Please be aware that due to specific consumer protection laws in some jurisdictions, PayPal may require that a buyer has up to 30 days to finalize a return. While our policy is to process your refund promptly upon receipt, PayPal’s dispute resolution timeline may reflect this 30-day window. We adhere to all applicable local laws regarding refund periods.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or PayPal account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected] or call us at +852 9440 2218 .
Exchanges
If you need to exchange an item for a different size or color, the fastest way is to follow the return process for the unwanted item and place a new order for the desired item on our website at w83.watchhousesale.com . This ensures you get the correct size as quickly as possible.
Damaged or Incorrect Items
In the rare event that you receive a damaged or defective item, or if you received the wrong product, please contact us immediately at [email protected] or +852 9440 2218 . We will provide you with a prepaid return shipping label and instructions on how to resolve the issue promptly.
Contact Us
If you have any questions regarding our Shipping & Returns policy, please do not hesitate to contact us:
Email: [email protected]
Phone: +852 9440 2218
Thank you for shopping with Man Yuk Limited . We appreciate your business.